Last Updated: 11-02-2026

At Bonica Jewels, we strive to ensure that every piece of jewellery delivered to you reflects our commitment to quality and craftsmanship. If for any reason you are not completely satisfied with your purchase, please review our return and exchange guidelines below.

1. Return Eligibility

Customers may request a return within 7 days of delivery under the following conditions:

  • The product is damaged during transit

  • The wrong product has been delivered

  • The item has a manufacturing defect

To be eligible for return:

  • The product must be unused and in original condition

  • All original tags, packaging, invoice, and certificates (if any) must be included

  • The return request must be raised within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order jewellery

  • Engraved or personalized items

  • Items purchased during sale or clearance

  • Products that show signs of wear, damage, or alteration after delivery

3. Exchange Policy

We offer exchanges only in the following cases:

  • Size issues (subject to product eligibility)

  • Manufacturing defects

  • Wrong item delivered

Exchange requests must be made within 7 days of receiving the product.

If the new product selected is of:

  • Higher value → customer must pay the price difference

  • Lower value → the balance will be refunded or issued as store credit (as applicable)

4. Return & Exchange Process

  1. Email us at infobonica@gmail.com with your order number and reason for return/exchange.

  2. Attach clear images or videos (mandatory in case of damage or defect).

  3. Our team will review and respond within 2–3 business days.

  4. Once approved, return instructions will be shared.

  5. After receiving and inspecting the item, refund or exchange will be processed.

5. Return Shipping Charges

  • If the return is due to a manufacturing defect or wrong product delivery, Bonica Jewels will bear the shipping cost.

  • In other approved cases, return shipping charges may be borne by the customer.

6. Inspection & Approval

All returned items undergo a quality inspection.
If the product does not meet return conditions, Bonica Jewels reserves the right to reject the return request.

7. Contact Us

Bonica Jewels
503, Shilp Zaveri, Shyamal Cross Rd,
Near Iconic Shyamal, Ahmedabad, Gujarat 380015
Phone: 1234567890
Email: infobonica@gmail.com